Feedback:
Wimborne Travel clinic welcomes feedback in relation to our services and clinic experience. It would be helpful if you would complete our feedback questionnaire in order that we can continue to offer the highest standard of service. Please use this link. wimborne-travel-clinic-feedback
Complaints:
Dear Sir/Madam if you have need to contact us regarding a complaint about our service or a member of staff then I would like to start by apologising.
We wish to hear about problems that we may not be aware of so as to address your concerns and further improve our services.
Complaints may be submitted by email, post, telephone or in person. We will acknowledge receipt promptly and will respond within 5 working days.
Please download a form as needed using this link WTC-ComplaintForm
We will handle complaints sympathetically and confidentially. If you are still receiving vaccinations from us then we will not allow a complaint to affect our duty of care.
In principle we prefer to handle complaints face to face or by telephone as this allows for a timely and personal response.
Consequently please expect a call to address the complaint unless you request otherwise.
Yours faithfully
Dr Rene Skule
Medical Director
or
Please Call: (01202) 881693